IRCTC Expands Online Booking Hours for Aadhaar Users to Combat Ticket Touting

IRCTC's just announced an extension of its exclusive online booking window for Aadhaar-verified users, which will now run from 8:00 AM to midnight on the first day of the Advance Reservation Period starting January 12, 2026. This move is part of a broader strategy to tackle ticket touting and enhance access for genuine passengers.

Key Developments

• The exclusive booking window has been gradually expanded since its initial launch in October 2025, reflecting the Railway's commitment to improving user experience.
• The current phase, effective January 12, 2026, allows bookings from 8:00 AM to 12:00 AM, marking a significant increase in availability.
• Previous phases included an initial 15-minute window and subsequent expansions to 4 PM, showcasing a systematic approach to policy implementation.

Business Impact This expansion is likely to improve customer satisfaction among verified users, potentially increasing ticket sales and reducing the prevalence of touting. It’s a strategic move that could enhance IRCTC's reputation and operational efficiency.

Market Context While the stock market's reaction to such policy changes can be mixed, IRCTC's proactive measures might bolster investor confidence in its management and operational strategies. The company's stock performance will be closely watched as these changes roll out.

Industry Context The railway sector in India is under constant scrutiny for ticketing practices, and IRCTC's initiatives could set a precedent for other players in the industry. As the government pushes for digitization and transparency, such policies are crucial for maintaining trust among passengers.

Looking Ahead As IRCTC continues to monitor the effectiveness of this policy, further adjustments may be made to enhance user experience and operational efficiency.